Which document outlines the procedures and policies that ramp personnel must follow?

The Ramp Operations Manual is the document that specifically outlines the procedures and policies that ramp personnel must follow. This manual typically includes comprehensive guidelines on various aspects of ramp operations, such as loading and unloading procedures, safety requirements, equipment usage, and communication protocols. By focusing on the operational aspects that directly relate to airport ramp activities, it ensures that personnel are trained and informed about the proper conduct required to maintain safety and efficiency on the ramp.

In contrast, while the Ground Handling Manual may cover broader ground handling processes and the Safety Protocol Manual emphasizes safety procedures, the Ramp Operations Manual is distinct in its concentrated focus on the specific operations carried out by ramp personnel. The Aircraft Service Manual, on the other hand, pertains to the maintenance and servicing of the aircraft itself, rather than the operations conducted by ramp staff. Thus, the Ramp Operations Manual is the most relevant document for directing ramp personnel in their day-to-day responsibilities.